

How to Register (please prefer register.htm, which is more convenient!)

We know that most people don't read these files, but since 
you're here, we suggest that you print this to help you 
through the registration process and for later reference.

Registrations for "BinPatch" are handled by Kagi Software,
they get the money from you via check, creditcard, ... 

Kagi Software:

Kagi Software
1442-A Walnut Street #392-Y1
Berkeley, CA  94079-1405

registration: <sales@kagi.com> send your registration and registration 
related questions here.

support: <support@kagi.com> use this address only after you have 
registered.

internet: <http://www.kagi.com> read here for more information.
FAQ via email: <FAQ@kagi.com> send a message and receive the current FAQ 
as a reply.

Fax: 510-652-6589 (US)

How we do business:

Kagi Software does business via email. We receive postal 
mail, email, faxes and phone calls, and process registration 
payments. Kagi Software processes software product payments 
for several hundred authors and their programs. We need for 
you to use the Register program that came with you program 
since most of the payment processing is automated to keep 
costs low and frees us help you when you need it.

How we can respond to you:

After processing we will send all registered users an email 
that will give you more information about Kagi Software and
your program. Email and fax registrations will be sent an 
acknowledgement that we received your registration request. 
Because of the low percentage that Kagi Software charges 
for payment processing we will not respond with a phone call, 
unless you have an "800" number or receive collect calls, and 
we do not send faxes. The only mail that we send is postcard 
receipts that have been paid for. Kagi Software is NOT a software 
publisher and does not ship any product or return anything sent 
on disks. Kagi Software does not provide technical support for 
any of the other programs they handle.

For technical support: 

Contact the author of the individual program. For BinPatch email
KayHayen@bigfoot.com. The email address of the author should also
be on the copy of the registration form that you send us, so save 
a copy for yourself.

How to get help from us if you need it: 

If you do not get a response from your registration request in
a reasonable amount of time, email four days, faxes six days,
postal mail a few weeks, please send the message below to us
with the information entered. This way we can help you as quickly
as possible:

*We need this data: 
Anything that you can provide us with would be helpful, such as when
and how you sent your payment and any previous email messages sent.
Please tell us exactly what you want us to do/send to you.

Payment-method: Card, Check and check #, cash invoice or First Virtual
Register-to: Registrants name
Time/Invoice: if original had this number
Email: email address
Addr: If used
Card-name: card holder's name
Credit-card#: first 10 digits
Program: program name & cost

The "Register" Application.

Your copy of "BinPatch" should come with a small program called 
"Register", which you use to create a personalized registration 
form to send to Kagi Software. If you do not have the "Register" 
application, you should download a fresh copy of the complete 
"BinPatch" package because the latest version of "BinPatch" includes 
the Register program. 

It is vital that you use the registration program since payments 
sent without the registration form it generates can be delayed or 
lost. Included in this file are five other files, Purchase Order 
instructions, Email instructions, Fax instructions, and Postal 
mail instructions that are simple step-by-step instructions to
help you. The other file is Common Mistakes. Please read the 
ones that you think apply to you, especially if you are going to 
skip the rest of this.

When you launch the Register program, a window appears asking for 
all the necessary information. If you have previously registered 
a program through Kagi Software your personal information will 
appear, double check to see that it is right. 

You must provide a postal address, a US$1.00 extra charge, or an 
email address,  so that we can contact you.  Please note that we 
do not reply by FAX.

* Type your name, postal address, and e-mail address in the 
corresponding boxes at the top of the window. You have to supply
a correct email address under which "BinPatch" author and kagi
can reach you with your purchased keyfile or questions.
 

* Then, fill in the payment details at the bottom left of the 
window. Choose your method of payment from the pop up menu and 
complete the relevant information (credit card number, type of 
currency, etc.) below. Make checks payable to "Kagi Shareware." 
Checks must be in US Dollars only. Please write the program name 
on the check as well as your email address, if you have one. See 
Email, Fax and Postal instructions for more detail. 

* Note: Your credit card data is scrambled. Although this is not 
completely secure, we have never had a case of credit card fraud.
* Note: Purchase Orders must include payment with the invoice. Please 
see the Purchase Order instructions file.

* Next, indicate the programs you want to register in the middle of 
the window. Type the number of copies you want to register into the 
"Single User" box. In most cases you should just type "1". Do not type 
the purchase price into this box since the "Register" application 
computes the fee for you. The "word-wide" option is intended for 
companies or organizations that want a license to use the software on 
all their machines. For a single site with 100 miles radius companies 
or organizations may choose the cheaper "site" option. Double check this 
before you send in the form as you may be charged significantly more 
that you expect if you make a mistake.

* If you feel that the program is worth more than the registration fee, 
you can add an optional bonus in the "Bonus US$" box.

* Note: If the "Register" application lists more than three programs, 
and you can use the scroll bar at the right of the window to see the 
others.

Once you have filled in all this required information, the Register 
program displays the total amount at the bottom right of the window.  
Double check the total!

Choose one  of these three items, see Email, Fax  and Postal 
instructions  for more detail.
* Print...  prints a hard copy of the registration form, which you can 
mail to Kagi Software with your payment to the address shown on the form.

* Copy... 	puts a copy of the registration form on your clipboard 
for you to paste into an e-mail message to send to Kagi Software. This 
method works only with credit cards and First Virtual since it is not 
yet possible to email cash or checks.

* Save... 	saves a copy of the registration to your hard disk as a
SimpleText document for you to print out or e-mail later.

Double check your registration request to see that all the information 
is correct, if not, correct it using the Register program. Do not edit 
the output produced by the Register program. The Kagi email and postal 
mail addresses are given on the registration form and above. Save a copy 
for yourself. We suggest printing it out. Note the author's email address.


Kagi Software registration, how it works:

After you register, Kagi Software automatically sends you an e-mail 
reply titled "Thanks for your registration". You should print and save 
this message as your receipt. You will also need it if you reinstall 
the program for any reason. If you checked the "Postcard Receipt" box in 
the Register program, Kagi will send you a postcard with this information.
Again, if you do not have an e-mail address, you must request a "Postcard 
Receipt" since otherwise you will not receive any reply.

It can take Kagi up to a week to process a registration from the date 
they receive it (please make sure to factor in the delivery time if you 
use postal mail). If you do not receive the "Thanks for your registration"
e-mail message, contact Kagi at <support@kagi.com> or the postal address 
given on the registration form to ask about the status of your 
registration. See *We need this data: above. Keep in mind that some 
registrations can get lost in the mail on the way to Kagi. Please make 
sure to seal the envelope and write your email address on the check. 
Also, sometimes the e-mail reply gets lost as well (America Online is 
particularly unreliable when it comes to receiving e-mail from the 
internet). If you do not receive an email confirmation of your payment, 
contact us with the "*We need this data:" from above and ask what 
happened.


