Queuing Model Excel
Version 2.0
from bizpeponline.com

*Outline*

The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.

*Evaluation*

Software is provide free for 7 Day Evaluation. To maintain software after this period payment is required. Print and Save functions are restricted during Evaluation.

*Install / Uninstall*

This model is in Microsoft Excel format. You must have Excel software installed on your computer. Software can be provided in alternative formats upon request to mail@bizpeponline.com. To use this software simply open the Excel file (.xls etension). Macros must be enabled for the model to function. No system files are changed when you use this software. To uninstall simply delete all associated unziped and zipped files.

*Purchase*

To maintain software beyond the Evaluation Period payment must be provided equivalent to: US$27.00. If payment is not provided all software must be deleted. Payment gives you license to use software on one system, for one user. The license is for Non-commercial private and internal business use only. This license does not cover the Commercial use of software for Inter-Business support, advise, or consulting. Please contact us (mail@bizpeponline.com) for  details on Commercial and Multi-User licenses.

Payment is online at:

http://www.bizpeponline.com/Purchase.html

Upon receipt of payment Bizpep will provide by return email Registration Code to maintain the software and enable all functions. 

*Software Support*

Bizpep offer support for operation and application of registered software. Simply email your Registration Code and an outline of your question to: support@bizpeponline.com. 

*Software Design Service*

If this software does not fully encompass all your requirements consider our Software & Model Design service. Designing a solution specifically to cover your needs can provide increased functionality and flexibility. Details on Software and Model Design are available on our web site at:
http://www.bizpeponline.com/
or send an email outlining your requirements to:
mail@bizpeponline.com

*Intellectual Property*

Bizpep retain all intellectual property rights. It is prohibited to use the software, concepts, formats, and systems obtained from Bizpep in any manner outside their intended use as designed and defined by Bizpep. You may not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on Bizpep software, services or concepts.

*Hold Harmless*

Bizpep provide tools to support business. The specific suitability of these tools must be independently assessed. Services including software, concepts, formats, and systems are provided as is and with no warranties of any kind, whether 
expressed or implied. The user must assume the entire risk of using Bizpep software or services, and agrees to hold Bizpep harmless from any claims or losses relating to service or software use. In no event shall Bizpep, its principals, 
distributors, employees, or other associated parties, be liable for any incidental, consequential, or punitive damages whatsoever relating to software or service use. In addition use of software and services is entirely at the users risk, and use acknowledges that Bizpep is held harmless from any claims or losses relating to software or services provided.

*Distribution*

You may freely distribute this software in Evaluation form without Registration Codes.  Any software distributed must require the user to provide payment to Bizpep to maintain software beyond the Evaluation Period as originally designed. 
You may not sell or require payment in any form for Bizpep software. Evaluation software must be distributed without cost or penalty to the user.

*Contact Details*

For software support email support@bizpeponline.com.

Additional business support models are available at
http://www.bizpeponline.com/

Software and vendor details are also available in the 
pad_file.htm file.  


Bizpep
15 Island View Court
Queensland, 4556, Australia.
Email:      mail@bizpeponline.com
Web Site:   www.bizpeponline.com
Telephone:  +617 5445 5325
  
Regards
David Morcom
bizpeponline.com