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                         Eclipx Support Tools
                              Version 1.0
                               01/01/2001

Current issues:
1. Desktop Shortcuts move
2. Other Toolbars on top and right side of desktop
3. Eclipx bars move slowly or choppy
4. Allowing Remote control may interfere
5. Escape Key doesn't stop remote control
6. Technician's HOT-KEYS
7. Lines drawn on screen remain


1. Desktop Shortcuts move

Desktop shortcut positions on the screen are not restored to their 
original position after running Eclipx.  This cannot be helped at 
this time, try setting the "Arrange Icons" to Auto Arrange on the 
context menu by right-clicking the mouse on the desktop.


2. Other Toolbars on top and right side of desktop

Currently Eclipx does not function properly with other auto-hide 
toolbars on the top and right side of the desktop.


3. Eclipx bars move slowly or choppy

If the hide/reveal of the Eclipx bars seems slow or choppy, uncheck
the "Show window contents while dragging" on the Plus! Tab of the
Display Properties dialog box.  Which is easily reached by right 
clicking on the desktop to display the context menu and choose 
Properties. 


4. Allowing Remote control may break Eclipx

A client allowing remote control on some systems interferes with
socket timeing and will force the Technician to send a 
Screen Restart to re-establish an auto-refreshing view with the 
remote.  In some cases the technician's Eclipx application may 
fail.

Eclipx has been optimized for support and not remote control of 
a user's desktop.  Eclipx is primarily used for teaching and 
helping users to work through their computer application problems.


5. Escape Key doesn't stop remote control

Stopping remote control by pressing the Escape Key at the client's
computer may seem to not function, this is usually related to fact
that the Eclipx application has control and not the desktop or 
other application.  In this case the user should use the menu or
taskbar Icon to stop remote control.


6. Technician's HOT-KEYS

A technician's HOT-KEYS may not function when the numlock 
indicator indicates that they should, and only by toggling off the
numlock restores the functions of the keys. 


7. Lines drawn on screen remain

The target drawn on the client's desktop screen by the technician
may leave some residues of itself (ghosts) as the screen background
beneath it changes. Menus are commonly afflicted with this as the
user selects the menu below the Target and the screen redraws the
required changes to the menu.  These ghosts of the Target are only
temporary and disappear as the system redraws the background 
eventually.  The technician should make every effort to minimise
these ghosts by attempting to remove the Target before the user
changes the screen beneath Target.


		Send all questions to support@eclipx.com
	  Or visit the web at www.itwi.com/eclipx/support.htm

	All rights reserved, Copyright 2000-2001 ITWI and Eclipx